If you applied for a PAN card through UTIITSL and the tracking page keeps showing the same status for days—or worse, does not load any update at all—you’re not alone. Many applicants face stagnant statuses due to backend delays, Aadhaar mismatch, incomplete uploads, or data not syncing between UTI and the Income Tax server.

This guide breaks down why your UTI PAN status may not refresh, what each status means, and the exact steps you can take to resolve issues and accelerate your approval. Follow each step carefully to avoid unnecessary delays.

Step-by-Step Instructions

1. Go to the official UTI PAN Status Portal. Only the official UTIITSL website shows accurate status for UTI-based applications.
2. Select the ‘Track PAN Card Status’ option. This section fetches real-time updates from their internal database.
3. Enter your 10-digit Coupon Number. If you entered the Application Number instead of the Coupon Number, the status will not load.
4. Verify captcha and submit. Sometimes the tracker appears frozen simply because the captcha wasn’t verified properly.
5. Note the exact wording of the status. Small phrases like “Pending at ITD” or “Application Returned” indicate deeper issues and next steps.

Required Documents

• UTI Coupon Number (10 digits)
• Application form PDF or receipt
• Registered mobile number for OTP
• Scanned Proof of Identity (Aadhaar/Voter ID)
• Proof of Address and DOB
• Payment reference or transaction ID

Fees (If Applicable)

There is no charge to check UTI PAN status online. If you need to resubmit documents or file a correction request, the fee usually ranges between ₹107 – ₹120 depending on region and delivery type.

Status Meaning Explained

• Application Under Review: UTI has received your form but hasn’t forwarded it to the Income Tax Department yet.
• Pending at ITD: ITD (Income Tax Department) is verifying your information. This is where delays commonly occur.
• Application Returned: UTI rejected your documents because they were unclear or mismatched. You must re-upload or visit a center.
• Awaiting Applicant Response: UTI is waiting for corrected documents or a signature/photo update.
• Printed and Dispatched: PAN has been printed and sent via Speed Post. You should receive an SMS with the tracking number.
• No Records Found: Coupon number typed incorrectly or too early to show status (UTI takes 24–48 hours to sync).

Common Reasons for Delays

• UTI has not synced your data to ITD due to backend queue
• Aadhaar information does not match the PAN application
• Signature mismatch during eSign or physical form scan
• Photo not meeting the UTI size or clarity requirements
• Missing mandatory fields in the application
• High volume months (March–July) causing verification delays
• Payment captured but application not fully submitted

Solutions for Each Problem

• If status is stuck at “Pending at ITD”: Send an email to UTI with your Coupon Number and Aadhaar copy. Ask them to re-push your application to ITD servers for verification.
• If it shows “Application Returned”: Visit the UTI portal immediately and re-upload corrected documents. Do not delay, as returned applications expire after a few weeks.
• If “Awaiting Applicant Response”: This usually means signature or photo mismatch. Upload a fresh passport photo and a clean signature on white paper.
• If status says “No Records Found”: Wait 24–48 hours after applying. UTI often updates new applications in batches.
• If payment is deducted but status not showing: Email your payment receipt + Coupon Number to UTI support to link the payment internally.
• If stuck for more than 10 days: Call the helpline and request a manual escalation to the verification officer.

Offline Alternatives

If the online system continues to reject your documents or fails to update, visiting a UTIITSL PAN center is often the fastest resolve. Executives can:

• Check hidden backend errors not visible on the portal
• Resubmit your application instantly
• Verify your identity with originals
• Print out the rejection note so you know exactly what failed

Most document corrections and re-submissions take less than 10 minutes when done offline.

How to Escalate Complaints

• UTIITSL Helpline: 033-40802999
• Email: utiitsl.ggst@utiitsl.com (Attach Coupon No + Aadhaar + screenshot)
• Raise ticket on UTI Support Portal: Useful when documents are repeatedly rejected.
• CPGRAMS Grievance: Use when your application has been stuck 20+ days without response.
• Ask UTI to re-push your application: A backend sync request that often solves “Pending at ITD” delays.

Frequently Asked Questions

1. How long does UTI take to update PAN status?
   Typically 2–5 days, but during high-volume months, it may take 7–12 days.
2. Why does my UTI PAN status show no record?
   Your coupon number might be incorrect, or UTI has not pushed your data to the ITD servers yet.
3. Can I check UTI PAN status without a coupon number?
   No. The coupon number is mandatory to fetch your application.
4. What is the most common cause of “Application Returned”?
   Blurry Aadhaar scans, cropped photos, and mismatched signatures.
5. Can I re-submit my documents online?
   Yes, UTI allows re-upload from the same portal for most returned applications.
6. What if the portal is not loading?
   Use a different browser or check during non-peak hours. UTI servers often slow down late evenings.
7. Does UTI offer faster processing?
   No official fast-track system exists, but visiting a UTI center speeds up corrections.
8. Does Aadhaar eKYC failure delay UTI applications?
   Yes — updating Aadhaar mobile number is essential for smooth processing.
9. Why is UTI slower than NSDL sometimes?
   UTI batches and pushes data less frequently during peak seasons.
10. How to fix repeated document rejection?
    Get documents scanned at a professional center and upload them again.